Terms & Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.10hplus.com / www.10hplus.ca (the “Site”). This Site is owned and operated by 10H PLUS PRODUCTS LTD. This Site is 10H PLUS Laser & Skincare Spa. 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. 

Intellectual Property 

All content published and made available on our Site is the property of 10H PLUS PRODUCTS LTD.  and the site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable  files and anything that contributes to the composition of our Site. 

Accounts 

When you create an account on our Site, you agree to the following: 

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and 
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes. 

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions. 

Sale of Goods And Services 

These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site: 

  • 10H PLUS SKINCARE PRODUCTS 

The following services are available on our Site: 

  • 10H PLUS LASER & SKINCARE TREATMENTS 

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Website Terms and Conditions Page 2 of 4 The services will be paid for in full upon the completion of the service. 

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risks.  

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid and deduct the third parties’ handling fees and delivery fees. You agree that it is your  responsibility to monitor your payment instrument to verify receipt of any refund. 

Service: Non-refundable. 

Product: Refund policy is only applied on unopened item.  

Subscriptions 

Your subscription automatically renews for free and you will be automatically receive the notification for renewal the subscription. 

To cancel your subscription, please give 30 Days cancellation notice in advance. 

Payments 

We accept the following payment methods on our Site: 

  • Credit Card; 
  • Debit Card; 
  • Cash; 
  • WeChat Pay; 
  • Ali Pay; 
  • Union Pay; 
  • eTransfer. 

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

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If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. 

Shipping and Delivery 

When you purchase goods from our Site, the goods will be delivered through one of the following methods:  

  • Picking up in our store is free. 
  • Standard delivery by post, and delivery fees are applied. 
  • Local delivery takes app. 1 – 3 business days, and delivery fees are applied. • Regional delivery takes app. 3 – 6 business days, and delivery fees are applied. • National delivery takes app. 4 – 10 business days, and delivery fees are applied. • International delivery takes app. 15 – 30 business days, and delivery fees are applied. 

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.  

You will be charged for the delivery, tax and duties of the goods you purchase on our Site. 

You are required to provide us with a complete and accurate delivery address, including the name of therecipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information. 

Consumer Protection Law 

Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. 

Limitation of Liability 

10H PLUS PRODUCTS LTD. and our directors, officers, agents, employees, subsidiaries, and  affiliates willnot be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees fromyour use of the Site. 

Indemnity

Website Terms and Conditions Page 4 of 4 Except where prohibited by law, by using this Site you indemnify and hold harmless 10H PLUS PRODUCTS LTD. and our directors, officers, agents, employees, subsidiaries, and affiliates from any  actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. 

Applicable Law 

These Terms and Conditions are governed by the laws of the Province of British Columbia, Canada. 

Severability 

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be  removed from theseTerms and Conditions. All other provisions will not be affected by the removal  and the rest of these Terms and Conditions will still be considered valid. 

Changes 

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. 

Contact Details 

Please contact us if you have any questions or concerns. 

Our contact details are as follows: 

Tel: (236) 886-1183 

Email: 10hplusskincare@gmail.com 

Richmond Branch: Unit 1380 & 1315, 8888 Odlin Crescent, Richmond, BC, Canada V6X 3Z8 

You can also contact us through the feedback form available on our Site. 

Effective Date: 1st day of September, 2023